Privacy Policy

Justly (NZ) Limited (“Justly™”)  is committed to protecting individual privacy and securing the personal information made available to us when you visit;, as well Justly™ pages on other sites (such as official Justly™ profiles on social networks).

This privacy policy describes what information is made available to Justly™ and third parties when you visit;; or official Justly™ pages on other sites, and how Justly™ uses and stores that information. This policy is provided for your information and does not limit or exclude your rights under the Privacy Act 1993.

If you have questions about this policy or suggestions for its improvement, please let us know. You can contact us at contact or

This policy is organised into the following sections:
1. Information received and stored when you visit;
1.1. Basic information
1.2. Website Measurement and Customisation Technologies (E.g., Cookies)
1.2.1. First-party (; website measurement and customisation technologies
1.2.2. Third-party website measurement and customisation technologies
1.2.3. How you can control website measurement and customisation technologies
1.3 Personal information whether your own or when acting on behalf of a client that you voluntarily submit to;
1.4; User Accounts
2. Links on; to external sites
3. Visiting official Justly™ pages on third-party websites
4. Email subscriptions and updates
5. Security of;
6. Hosting of;
7. Requests and complaints
8. Updates to this privacy policy
9. Acceptance


We will revise or update this policy if our practices change, or as we develop better ways to keep you informed about them. You should refer back to this page often for the latest information and the effective date of any changes. If we decide to change this policy, we will post a new policy on our site and change the date at the bottom. Changes to the policy shall not apply retroactively.

1. Information received and stored by Justly™ when you visit;

1.1 Basic Information
When a computer is used to access information on;, the following basic information is automatically received and stored by Justly™ web servers hosting;
i) Internet Protocol (IP) Address. A computerís IP address establishes its location on the internet and allows other computers, such as those hosting;;, to send it content and other information;
ii) The internet domain name when a computer accesses the internet through a domain, such as from a business or corporation (;
iii) The date, time, and duration of a website visit;
iv) If a computer accesses a page on; via a link on another page, the URL of that referral page;
v) Information about the computer set-up, such as the type and version of web browser (e.g., Internet Explorer 8.0, Mozilla Firefox 5.0), operating system (e.g., Unix, Mac OS, MS Windows), Java support (yes or no), Flash version (e.g., 10.1 r85), screen resolution (e.g., 1280×800), and connection speed (e.g., DSL, T1);
vi) The specific pages a computer accesses when it requests information from;;; and
vii) The amount of data (measured in number of bytes) transmitted from;; to a computer.
Justly™ does not use this information to identify or track the browsing of individual users. We do use it to generate aggregate statistics about how;;; is used.
viii) We do not sell, rent, exchange, or otherwise disclose this information to persons or organisations outside the Executive Office of Justly™. In some cases, we may share the information with government agencies in response to lawful law enforcement requests or to protect;; or a user of the site from security threats.

1.2. Website Measurement and Customisation Technologies (E.g., Cookies)
1.2.1. First-party (; Website Measurement and Customisation Technologies
Justly™ uses web measurement and Customisation technologies to make;; function better for visitors and to better understand how the public is using the website.

This means that when you visit a page on;, the internet browser on your computer may download and save a small file from; (commonly called a cookie) so that our website can recognise your specific computer and browser when you use; in the future. Justly™ does not use technologies that track your interactions on non-;; websites.

Information on how to control these web measurement and Customisation technologies can be found in Section 1.2.3: How you can control website measurement and Customisation technologies.
These technologies fall into two categories, based on the length of time they remain active:
i) Single-session cookies last only as long as a web browser is open. Once the browser is closed, the data files on your computer are deleted.
ii) Multi-session cookies last beyond a single session of browsing a website; this allows a website to recognise a computer or user for defined amount of time.; uses the following web measurement and customisation technologies:
iii) Session cookies are used for technical purposes, such as enabling better navigation through the site, facilitating the use of user accounts (see Section 1.4), and generating aggregated statistics about how the website is used.

Persistent cookies are used to recognise a computer that has previously visited;, which can improve a users experience, for example by continuing preference settings from previous visits.; currently uses the following first-party persistent cookies: When a visitor views a welcome, or splash, page,; sets a persistent cookie to prevent them from seeing that page repeatedly. This cookie does not collect personal identifying information.; sets three persistent cookies to measure website metrics, such as which pages are popular and how often people visit the website. These cookies do not collect personal identifying information.
Justly™ uses a third-party analytics provider (currently Google Analytics) to analyse the data collected through the session and persistent metrics cookies. The third-party analytics provider does not receive personally identifiable information through these cookies and does not combine, match, or cross-reference; information with any other information. Please review the third-party analytics providers privacy policy for additional information.

These cookies collect information similar to that automatically received and stored on the servers hosting;; they do not collect personal identifying information. Justly™ generally does not access or store the raw information collected through these cookies. We do view aggregate statistical analyses prepared by our third-party analytics provider, but these analyses do not include any personally identifiable information. We do not sell, rent, exchange, or otherwise disclose this information to persons or organisations outside the Executive Office of Justly™. In some cases, we may share information with other government agencies in response to lawful law enforcement requests or to protect;; and its users from security threats. As explained in section 1.2.3, you can control website measurement and Customisation technologies on;

1.2.2. Third-party website measurement and Customisation technologies
Some pages on; may include web content or functionality from third parties, such as embedded videos hosted by non-; services.

These third parties may use web measurement and Customisation technologies (such as cookies) in conjunction with the provision of this content or functionality. You should consult the privacy policies of these third parties for further information. We do not knowingly use third-party tools that place a multi-session cookie prior to the user interacting with the tool, for example by playing an embedded video. If you become aware of a third-party tool on; that places a multi-session cookie prior to any user interaction, please contact us at or

1.2.3. How you can control website measurement and Customisation technologies
Visitors can control aspects of website measurement and Customisation technologies used on; Visitors who choose to disable these technologies will still have access to comparable information and services on;
One of the most common forms of website measurement and Customisation technologies is the use of cookies. You can choose not to accept cookies from any website, including;, by changing the settings of your browser. You can also delete cookies stored in your browser at any time.
Here is a list of the cookies that are used by;
i) Cookies that begin with wh_splash are used to prevent users from seeing welcome, or splash, pages repeatedly. These cookies do not use a unique identifier.
ii) Cookies that have a name that begin with _utm are each unique and are used for the purpose of website analytics.
iii) Cookies with the name has_js are used to track if a user’s browser has Javascript enabled, and cookies with the name d are used to track if the website should present in a desktop or mobile format; these cookies persist on a session basis only. These cookies do no use a unique identifier.
This list will be updated frequently with other cookies used by; This list does not include cookies associated with third-party content or functionality included on; (see section 1.2.2.).

For more information about cookies, including how to delete them from your computer and configure your browser to refuse them from; or any other site, visit the following resources: GetNetWise.

Another form of website measurement and Customisation technology is the use of ‘flash cookies’ which are created by Adobe Flash, a technology that powers web content such as videos. To manage these, visit the Website Storage Settings Panel on; does not currently use first-party flash cookies, but they may be used by third party technologies included in; (see section 1.2.2.).

1.3. Personal information including personal information of your client or a client of your firm that you voluntarily submit to;

Justly will not disclose to any third party any confidential personal information held in respect of the Client or the clients of the Client unless the disclosure is authorised by the Client, or required by the law or by Inland Revenue or any other authority of competent jurisdiction.

You retain all title, ownership and intellectual property to the personal information submitted into the Justly system on behalf of your client or where a client becomes engaged to your firm through the Justly integration channels or referrals. Personal information may include personal contact details, legal instructions and other information input into the Justly system in order to automate the appropriate legal document.

Personnel within the Executive Office of Justly™ are entitled to read, access and deal with personal information (including both in the Client Profile and the Client Matter(s)) in order to automate the requested legal document(s) and to perform searching and reviewing the personal information. This includes where Justly is provisioning training to your Law Firm and its associates. Justly retains the right to assist you to check through unpaid matters and to provide manual and/or automated reminders about unpaid and/or unengaged potential clients. Justly reserves the right to enter into your dashboard and assist with any requests and questions you or your firm may have, and/or to perform technical checks and functionalities, unless otherwise agreed prior.

Notwithstanding the above, You may provide us with comments, feedback or suggestions on the Justly Services, and you agree that we will be free to use, modify and incorporate such suggestions without any obligation to you.

In some cases, we may share information with government agencies in response to lawful law enforcement requests or to protect; and its users from security threats. Additionally, if you seek assistance on a matter within the jurisdiction of a government agency, we may share your information with that agency for the limited purpose of addressing your request for assistance.; User Accounts; includes features, that may require Clients and the client of the Client to register and create a user account in order to access their full functionality. Setting up an account requires the user to provide their full name, a valid email address and other personal identity information. This information allows the Client to log in as a firm staff and author. Your creation of account entitles Justly personnel to communicate with you via that email address where necessary and for Justly to trace, identify content and report the amount of matters a Client staff has created. The features that require a user account may set first party session cookies to maintain a user’s login.

Where a client of the Client has set up an account login and provided user account information, Justly personnel will not directly contact or communicate with the client of the Client, unless by request of the Client law firm or its personnel, or by request initiated by the client of the Client. Setting up the Client Profile and personal information in the user account may require the client of the Client’s full name, date of birth, email address, telephone number, password creation and other personal details.

Justly collects, holds, and uses Users’ personal information for limited purposes only. Justly collects personal User information so that we can provide a User with the Service and any related services they may request. In doing so, Justly may use the personal information we have collected from a User for purposes related to the Services including to:
– verify a User’s identity,
– administer the Service,
– notify Users of new or changed services offered in relation to the Service,
– carry out marketing or training relating to the Service,
– assist with the resolution of technical support issues or other issues relating to the Service,
– comply with laws and regulations in applicable jurisdictions, and
– communicate with a User (whether the Client or their client).

It is Your responsibility to keep Your password safe.

Justly can aggregate non-personally identifiable data
By using the Service, You grant Justly a royalty-free, irrevocable, perpetual licence to access, aggregate and use (including for commercial purposes) non-personally identifiable information Justly has collected during the use of its Service. Justly will aggregate or anonymise any such data or information so it in no way identifies You, your client or any other individual.

Justly may use this aggregated non-personally identifiable data to:
– assist us to better understand how our customers are using the Service,
– provide our customers with further information regarding the uses and benefits of the Service, and
– otherwise to improve the Service.

Some of the information provided to set up a user account (your name and post code) and user-generated content created with the account may be treated as public information (see Section 1.3). We will not disclose, sell, rent, or exchange the email address you use to create your account to individuals or organisations outside the Executive Office of Justly™.

Data from Justly™ user accounts are not associated with website analytics.

While users may be unable to contribute content to some features on; without an account, they are free to view the site and limited content generated by others. Those who wish to communicate with Justly™ but do not wish to create a user account may do so via the Contact Justly™ page.

2. Links on; to External Sites; may contain links to web sites created and maintained by other public and/or private organisations, charities, non-for-profits and individuals.; and the App may provide these links as a service when creating a legal document. When you follow a link to an external site, you are leaving;; and are subject to the privacy and security policies of the owners/sponsors of the external site.;; does not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained in a linked site. We also do not endorse the organisations or individuals maintaining sites that we link, any views they express, or any products/services they offer.

3. Visiting Official Justly™ Pages on Third-Party Websites
Justly™ maintains official pages or accounts on several third-party web sites in order to better engage with the public (a current list is below). Your activity on those third-party sites is governed by the security and privacy policies of the third party sites. Users of third-party sites are often sharing information with the general public, user community, and/or the third-party operating the third-party site. These actors may use this information in a variety of ways. Consequently, you should review the privacy policies of third-party sites before using them and ensure that you understand how your information may be used. You should also adjust privacy settings on your account on any third-party site to match your preferences.

Justly™ archives some information that users submit or publish when engaging with Justly™ through official Justly™ pages or accounts. Justly™ archives this information to comply with the laws on New Zealand. For example, on the social media service Twitter, Justly™ archives posts (i.e. tweets) from official Justly™ accounts, ‘direct messages’ sent to official Justly™ accounts, and ‘replies,’ which are tweets from other users to official Justly™ accounts (these tweets begin with @ and the username of an official Justly™ account, e.g., @Justly). This information may contain PII, such as an individual’s username and any PII they elect to submit or publish. In some cases, public account information (e.g., name and/or handle) about users who follow, friend, or take a similar action with respect to an official Justly™ page or profile on third-party sites may be automatically archived. This information may be retained by Justly™ for 24 month. Information, including PII, that you voluntarily submit to or publish on a Justly™ page on a third-party site may be treated as public information. We may, for example, publish compilations of comments collected through these Justly™ pages or provide them to national leaders, members of the press or other individuals outside of government agencies. We exercise discretion to protect voluntarily submitted information if its disclosure would raise privacy concerns. Except as described above, we do not sell, rent, exchange, or otherwise disclose this information to persons or organisations outside the Executive Office of Justly™. In some cases, we may share information with other government agencies in response to lawful law enforcement requests or to protect;; and its users from security threats. Additionally, if you seek assistance on a matter within the jurisdiction of a government agency, we may share your information with that agency for the limited purpose of addressing your request for assistance.

In some instances, a first-party session cookie may be set via third-party websites that feature embedded content served by; (see Section 1.2.1).

Email subscriptions and updates
Justly™ maintains several lists of subscribers who have asked to receive periodic email updates. Any recipient of a Justly™ email may unsubscribe from future messages via a link at the bottom of each email message at any time. We do not sell, rent, exchange, or otherwise disclose our list subscribers to persons or organisations outside the Executive Office of Justly™.

Messages sent from Justly™ to email subscribers may include a tracking pixel to provide basic aggregate analytics such as the percentage of recipients who opened an email or clicked on a link in an email, the percentage of subscribers using various email clients, and the number of times an email was forwarded or printed. Our email analytics providers, also offer the capability to view some data, such as whether a mass email was opened, at an individual level for 30 days after an email was sent; as a matter of policy and practice this data is only viewed on an aggregate basis.

Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. Justly will remove You at Your request.

4. Children and Privacy on;
We believe in the importance of protecting the privacy of children online and do not knowingly contact or collect personal information from children or persons under 18. Our site is not intended to solicit information of any kind from anyone under 18. To notify us of our receipt of information by children under 18, please contact us.

Where appropriate, such as the New Zealand law providing that in certain circumstances an individual aged 16 or older may create a lawful will, our site will thus permit individuals at that lawful age of 16 or older to create an account and login to access our Services.

5. Security of;
We take every reasonable precaution to protect our site and information automatically collected by; or voluntarily submitted to; or an official Justly™ page on a third-party site. For example, we restrict access to information collected by or submitted to;; or official Justly™ pages of on third-party sites to employees who access it to perform their official duties. Access to official Justly™ accounts on third-party sites is limited to the staff that administer those accounts, and all official Justly™ accounts are clearly labelled. We also utilise commonly used practices and technical controls to protect this information, along with; itself. These practices and controls include, but are not limited to, encrypting the transfer of personal information over the Internet via Secure Sockets Layer (SSL), using high-strength firewalls and intrusion detection systems (IDS) to safeguard personal information and maintaining strict technical controls and procedures to ensure the integrity of all data on;;; We periodically review our processes and systems to verify compliance with industry best practices and ensure the highest level of security for our website.

Any credit card details used to make a payment to Justly are not stored by Justly or its services, and cannot be accessed by Justly staff. Your credit card details are encrypted and securely recorded by Direct Payments Solutions Limited to enable Justly to automatically bill your credit card. More information about DPS Payments can be access via Direct Payment Solutions Limited’s Privacy Policy.

6. Hosting
Justly holds personal information on servers located in Australia (Sydney – AWS Pacific South East).

We use top tier, third party data hosting provider, AWS and by entering personal information into the Services, You consent to that personal information (including input on behalf of your client) being hosted on servers located in Australia. While personal information will be stored on servers located in the Australia, it will remain within Justly’s effective control at all times. Our data hosting provider’s role is limited to providing a hosting and storage service. They do not control, and are not permitted to access or use personal information, except for the limited purpose of storing the information.

Justly staff are all technically competent and aware of both attended privacy and unattended security risks while logged in and manage this in line with best practice at all times.

7. Requests for Information and Complaints
It is Your responsibility to ensure that any personal information You provide to us (whether your own, on behalf of your client or provided in collaboration with your client) is accurate, complete and up-to-date. You may request access to the information we hold or request that we update or correct any personal information we hold in writing and sending it to us at

If You wish to complain about how we have handled any personal information, please provide Justly with full details of your complaint and any supporting documentation by e-mail at

We will endeavour to:
• provide an initial response to Your query or complaint within 10 business days, and
• investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to you.

8. Updates to this Privacy Policy
We may change this Privacy Policy from time to time and it is your responsibility as a user of Justly’s services to visit this page regularly to remain conversant with our collection and use of data.

9. Acceptance
The Privacy Policy forms part of Justly’s Terms of Use and should be read in conjunction with them. By viewing our websites and/or related services offered in conjunction with any of Justly’s websites, you agree to Justly collecting and using your personal information as set out in this Privacy Policy. If you do not agree to Justly collecting and using your personal information you are required to stop accessing or using our websites and services. If you decide not to provide information requested when you register or attempt to gain access this may result in services not being provided to you.

Last Updated: 31 October, 2017

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